Guest CRM
See every order.
Every claim. Every return.
One dashboard for the guests you own on WhatsApp: how many ordered, who claimed rewards, who re-ordered, and who redeemed at the table.
Hero agent flow
What the dashboard shows
12,480
Total orders
Delivery + dine-in + takeaway
3,214
Active guests
With phone + WhatsApp ID
891
Rewards claimed
This month across channels
2,106
Re-orders
Guests who came back
340
Dine-in redemptions
Table QR / digital card
64%
Repeat rate
Of WhatsApp-acquired guests
Digital loyalty card
One digital card per guest — separate balance, separate history.
- check_circleEach customer gets their own card tied to WhatsApp / phone
- check_circlePoints & rewards update automatically after every paid order
- check_circleEarn on delivery, takeaway, and dine-in — same wallet
- check_circleNo plastic punch card. No second app to download
Redeem both ways
Online redeem in chat. Dine-in redeem at the table.
Same points. Same guest. Apply rewards before UPI on a WhatsApp delivery — or walk in, open the card, scan the table QR, and claim dessert / discount on the bill.
Online / delivery redeem
Guest taps Claim Rewards or applies points in the in-chat webview. Discount line updates live. Kitchen still gets a clean ticket.
Dine-in redeem
Points earned on delivery work at the table. Staff see the claim; CRM counts it as a dine-in redemption — automated, not handwritten.
Loyalty calculator
Model rewards for delivery + dine-in
GMV modelled
₹3,60,000
Points issued
36,000
Rewards claimed
₹6,480
Est. re-orders lift
176
Dine-in claims
2,592
Delivery claims
3,888
Illustrative model for founder validation — 1 point ≈ ₹1 redeem value. Tune rates with your menu mix.